Stateweb is monitored from 8 am - 5 pm M-F only.
URGENT Requests
URGENT requests are those requests that must be posted by a certain date and time to meet local, state or federal law. This includes meeting and hearing agendas (not meeting minutes), child fatality records, recommendation to award bid letters, etc.
Can Stateweb Post Time Sensitive Postings for my agency?
Please be aware that URGENT postings are those that must be posted by a certain date and time to meet a local, state or federal law.
After Hours Support
Advance Notice
Advance notice of after hours support is appreciated. Please email stateweb@it.nv.gov with REQUEST FOR AFTER HOURS SUPPORT in the subject line in all capital letters.
Unexpected Assistance Needed
If you unexpectedly need after hours assistance please call the OCIO Service Desk at (775) 684-4333 and they will contact our on-call team member. Please make sure to provide the OCIO Service Desk a valid phone number where our team member can contact you.
Timing of Postings
It is important to note that if you need information or documents posted on the public site by 9:00 a.m., it is necessary to post the information or documents to the staging environment before midnight the night before. The syncs take over an hour to run, so even if the posting is in the staging environment before the 8:30 a.m. sync, it won't appear on the public website until approximately 9:45 a.m. If you want Stateweb to post the document for you we would need to receive it before 2:00 p.m. the night before to ensure we can get it posted before 5:00 p.m. so that it will appear on the website after the midnight sync completes.
If you need information or documents posted on the public site by 5:00 p.m., it is necessary to post the information or documents to the staging environment before the 2:30 p.m. sync. The syncs take over an hour to run, so even if the posting is in the staging environment before the 4:30 p.m. sync, it may not appear on the public website until approximately 5:45 p.m.
This means that if you need StateWeb to help you get something on the public site by 5:00 p.m., we would need to have it no later than 2:00 p.m. of the day of posting.
Running Special Syncs
Special syncs will be performed at our discretion based on when a request is received and how long the sync's are taking to complete and are discouraged as other users depend on regular syncs to post their time sensitive information as well.
Please send all special sync requests to webteam@it.nv.gov directly and place URGENT SPECIAL SYNC REQUEST in the subject line of the email for faster service.