The Enterprise Information Technology Services Division (EITS) provides a centralized enterprise service desk to support the State of Nevada agencies and employees. The EITS Service Desk provides after-hours support to the Department of Public Safety.
How To Request Service
Partner users may request assistance from the EITS Service Desk by phone, email, or the IT service management (ITSM) self-service portal. For information on the ITSM, see our ITSM FAQ. Emergency incidents that affect information security, safety, or may result in the loss of information or equipment should always be reported by phone.
HOURS: Monday to Friday, 8:00 a.m. to 5:00 p.m. | 24-hour support only for emergencies and the Department of Public Safety
ITSM PORTAL: https://servicedesk.nv.gov/ (state network access only)
Password Reset Requests
If your agency has their own password reset procedures, please follow it accordingly. The information provided below is for agencies that allow password resets via other means.
If your agency hasn't yet transitioned to the Office 365 password reset function, you can use the State of Nevada Password System website and follow these instructions to reset your password. If you cannot change your password yourself, please contact the Service Desk.
If your agency has transitioned to the Office 365 password reset, you can follow these instructions to reset your password through Office 365. If you cannot change your password yourself, please follow your agency’s policies and procedures regarding Office 365-related issues.
Virtual Private Network Access and Forms
EITS provides virtual private network (VPN) access to SilverNet users from anywhere in the world. The VPN service is available to all state employees or contracted employees at no additional cost. Changes to a fully established, active VPN account do not require a new form to be filled out. The employee’s supervisor or the primary contractor’s sponsor may email the Service Desk with details of the requested change.