OCIO Service Desks

Enterprise Service Desk

The Office of the Chief Information Officer (OCIO) provides a centralized enterprise service desk to support the State of Nevada agencies and employees. The OCIO Service Desk provides after-hours support to the Department of Public Safety.

    How To Request Service

    Partner users may request assistance from the OCIO Service Desk by phone, email, or the IT service management (ITSM) self-service portal. For information on the ITSM, see our ITSM FAQ. Emergency incidents that affect information security, safety, or may result in the loss of information or equipment should always be reported by phone.

      HOURS: Monday to Friday, 8:00 a.m. to 5:00 p.m. | 24-hour support only for emergencies and the Department of Public Safety
      PHONE: 775-684-4333
      EMAIL:  ServiceDesk@it.nv.gov
      OCIO Self Service Portal

        Password Reset Requests

        If your agency has their own password reset procedures, please follow it accordingly. The information provided below is for agencies that allow password resets via other means.

        If your agency is now using Office 365 password reset, you will need to use these Office 365 password set-up instructions only once. Once it's set up, you can follow these instructions to reset your password through Office 365. If you cannot change your password yourself, please follow your agency’s policies and procedures regarding Office 365-related issues.

          Virtual Private Network Access (VPN) and Forms 

          OCIO provides virtual private network (VPN) access to SilverNet users from anywhere in the world. The VPN service is available to all state employees or contracted employees at no additional cost. Changes to a fully established, active VPN account do not require a new form to be filled out. The employee’s supervisor or the primary contractor’s sponsor may email the Service Desk with details of the requested change.

            VPN Client Agreement Forms are now accessed via the OCIO Self Service Portal.

            Other Forms

            OCIO Stateweb Service Desk

            HOURS: Monday to Friday, 8:00 a.m. to 5:00 p.m.
            EMAIL: stateweb@it.nv.gov
            PHONE: (775) 684-7323