Open System Services and Rates FY 2020 - FY2021

Non-Server Hosting Basic (1385) Service: EITS provides environmental support for agency-owned non-server equipment (e.g. tape storage devices, network devices, SAN (storage area network), NAS (network attached storage), external storage arrays, etc). All equipment must be covered with vendor hardware maintenance. Non-Server Support is a per device/per month charge and is billed monthly as incurred. This service includes air conditioning, fire protection, electrical and backup emergency electrical service, raised flooring and racking to accommodate cabling, and security. All system and data management of non-server hosted systems will be the responsibility of the agency that owns the equipment.

Server Hosting: EITS provides environmental support for agency-owned servers. All equipment must be covered with vendor hardware maintenance. Specific monitoring, backup and disaster recovery plans will be defined in a Service Level Agreement between EITS and the customer agency. Server Hosting is billed based on level of support, monthly as incurred.
Contact: Sean Montierth, Computer Facilities Manager

Non-Server Hosting Basic (1385) Rates: 
2020: Per Device Per Month: $33.66 
2021: Per Device Per Month: $33.66
Budget: 1385 | Exp GL: 7535 | Rev GL: 3891 |
Org Code: 85BN

Server Hosting Basic (1385) Service: includes air conditioning, cooling equipment for the CPUs, fire protection, electrical and backup emergency electrical service, raised flooring and racking to accommodate cabling, and security. All system and data management of basic hosted systems are the responsibility of the agency that owns the equipment. Charged per server per month.
Contact: Sean Montierth, Computer Facilities Manager

Server Hosting Basic (1385) Rates: 
2020: Per Server Per Month: $106.52 
2021: Per Server Per Month: $106.52 
Budget: 1385 | Exp GL: 7536  | Rev GL: 3874 |
Org Code: 85BH

Server Hosting - Advanced (1385) service - will combine Managed and Full Hosting services. It would also remove Data Backup and Recovery, and offer those services under the “Storage Backup” cost pool. The charge is per device per month. (formerly Physical Server Hosting) 
Contact:Sean Montierth, Computer Facilities Manager

Server Hosting - Advanced (1385) Rates: 
2020: Per Server Per Month: $309.91 
2021: Per Server Per Month: $309.91 
Budget: 1385 | Exp GL: 7537 | Rev GL: 3875  |
Org Code: 85PH

Virtual Server Hosting (1385) Services: The virtual server unit will be modified to be defined as: 1vCPU and 4GBs of memory. The intent of this modification is for EITS virtual server hosting to be more consistent with commercial virtual server units, and to allow EITS to bill for the additional expense when adding memory or vCPU to meet customer needs. Each virtual server will include all hardware and operating system costs and the following services; Fault Tolerance and DR: data backup and recovery, high availability and disaster recovery. Monitoring: EITS will utilize basic enterprise monitoring to verify systems and/or services are up and running and will establish a notification protocol to alert agency staff of possible down systems. A “basic virtual server unit” includes the following: 1 vCPU, 4GBs of memory, and 100GBs of enterprise storage. Each additional CPU and/or 4GB of storage will be calculated as an additional unit. Additional storage will be billed at the Disk Storage rate. Agencies are billed monthly based on the number of virtual servers used. The charge is per virtual service unit used per month.
Contact: Sean Montierth, Computer Facilities Manager

Virtual Service Hosting (1385) Rates: 
2020: Per slice per month: $40.24 
2021: Per slice per month: $40.24 
Budget: 1385 | Exp GL: 7548| Rev GL: 3876 |
Org Code: 85VS

Disk Storage (1385) (for Virtual or Advanced Servers) Services: The usage unit will be converted to GBs per month. NOTE: Customers were previously billed for MBs per day. Virtual Server and Server Hosted customers that require additional storage may reserve the storage from EITS. User agencies are billed for all reserved space, including space actually consumed by data files, allocated volumes and space allocated to volume groups that are dedicated to a specific agency. Storage is a per GB/Month charge and is billed monthly as incurred. [Service available for both Mainframe and Server Hosting] The charge is per GB per month, billed as incurred.
Contact: Sean Montierth, Computing Facilities Manager

Disk Storage (1385) Rates: 
2020: Per Gigabyte per Month: $0.132
2021: Per Gigabyte per Month: $0.132
(Service is available for Mainframe and Server Hosting)
Budget: 1385 | Exp GL: 7531 | Rev GL: 3877 |
Org Code: 85DS

Web Service Support:  this service is utilized by agencies that house a web site or web application on an EITS web server. Agencies are billed monthly based on usage pricing tier of projected bytes transferred or received.
NOTE: websites developed with State Hosted Content management System ("CMS") will be included in the EITS Infrastructure Assessment (BA 1365). 
Contact:Sean Montierth, Computing Facilities Manager

Web Service Support (1365) Rates:
2020: Per Month Tier: (see Web Tier Rates)
2021: Per Month Tier: (see Web Tier Rates)
Budget: 1385 | Exp GL: 7532 | Rev GL: 3879 |
Org Code: 85WB 

Business Productivity Suite (BPS): adds cloud-based functionality to existing desktop and business collaboration services. BPS includes full versions of Office applications for Excel, Outlook, PowerPoint, Publisher, Word, OneDrive, Skype for Business and Teams, and provides the ability to synchronize content across desktops, laptops and as well as various mobile devices. BPS enables the user to work from anywhere, accessing content remotely and from any device. BPS provides larger mailbox sizes solving issues with storage and allowing staff to work the way they would like within their mailbox. BPS is always current by providing the latest version of tools and services through vendor updates, and requires less management by consolidating multiple products into one license. BPS also brings easier communication across agencies allowing departments and divisions the ability to share documents and communicate conveniently. BPS allows each user to install Office mobile applications on five PCs or Macs, 5 tablets and 5 phones. Per License /Per Month
Contact: Sean Montierth, Computer Facilities Manager

Business Productivity Suite Rates: (replaces/expands upon email services)
2020: Per License Per Month: $41.76
2021: Per License Per Month: $41.56
Budget: 7541 | Exp GL: 7547 | Rev GL: 3889 |
Org Code: 85BP