PC/LAN Support: is billed as a cost allocation and will provide LAN support for all customers receiving this service. NOTE: The service was previously provided as “Desktop” support to existing customers. The group's approach is to take a proactive role and work with using agencies staff to make sure equipment purchased is supportable and ensure, through proper maintenance, that it continues to function reliably throughout its expected life span. An important part of this approach is to work with departments to plan for a realistic replacement cycle to eliminate unreliable and obsolete equipment before it becomes a liability. Allocation charge per FTE.
Contact: Doug Campbell, IT Manager