IT Support Services and Rates FY2020 - FY2021

PC/LAN Support: is billed as a cost allocation and will provide LAN support for all customers receiving this service. NOTE: The service was previously provided as “Desktop” support to existing customers. The group's approach is to take a proactive role and work with using agencies staff to make sure equipment purchased is supportable and ensure, through proper maintenance, that it continues to function reliably throughout its expected life span. An important part of this approach is to work with departments to plan for a realistic replacement cycle to eliminate unreliable and obsolete equipment before it becomes a liability. Allocation charge per FTE.
Contact: Doug Campbell, IT Manager
PC/LAN (1365) Rates: 
2020: Per FTE Per Year: $682.14 
2021: Per FTE Per Year: $682.14 
Budget: 1365 | Exp GL: 7506| Rev GL: 4231 |
Org Code: 65PC

Agency IT Support: is a new service that will be billed as a cost allocation. This service supports agency “commercial off the shelf software” (COTS) that were previously provided by EITS as non-billable. NOTE: Database administrators are also assigned to this cost pool to support applications associated with database software upgrades and security patches. Allocation charge is billed per FTE.
Contact:TSimonetti, IT Program Manager
Agency IT Support (1365) Rates: 
2020: Per FTE Per Year: $623.87
2021: Per FTE Per Year: $623.87
Budget: 1365 | Exp GL: 7507 | Rev GL: 4231  |
Org Code: 65A1

Expanded Help Desk Support: this service that will be billed as a cost allocation. Department of Public Safety (DPS) requires 7/24/365 support of some applications (e.g. JLINK) and has increased support needs from the EITS Help Desk during regular business hours.NOTE: If other agencies require additional support outside of regular business hours they will be added as a customer of this service. Allocation charge is per FTE.

Contact: Doug Campbell, IT Manager
Expanded Help Desk Support (1365) Rates: 
2020: Per FTE Per Year: $671.52 
2021: Per FTE Per Year: $671.45 
Budget: 1365 | Exp GL: 7508| Rev GL: 4231 |
Org Code: 65EH