Database Hosting – SQL: Allows a partner agency to run their databases in the enterprise SQL Server database servers housed at the State Computer Facility. Currently the OCIO has multiple high availability SQL Server hosting environments available to partner agencies for production, test, development, and disaster recovery databases. It is billed monthly as incurred.
2024: $1.74 Per Gigabyte Per Month
2025: $1.74 Per Gigabyte Per Month
Budget: 1365 | GL: 7546
PC/LAN Support: PC and Local Area Network Management (PC/LAN, also known as Field Support Services) provides onsite and remote support of state-owned and state-issued computing devices and software used by partners.
2024: $727.00 Per FTE Per Year
2025: $727.00 Per FTE Per Year
Budget: 1365 | GL: 7506
Agency IT Support: Agency IT Support includes access to specialized support services. The Application Infrastructure team provides support of the partner's commercial off the shelf and other software application and system infrastructure environments. The Project Management Office’s support is available at the request of partner for any short-term endeavor to create, procure, or implement IT products or services.
2024: $467.34 Per FTE Per Year
2025: $467.34 Per FTE Per Year
Budget: 1365 | GL: 7507
Expanded Help Desk Support: Expanded Help Desk provides primary contact and remote support services for information technology issues partners may experience outside of the enterprise Service Desk's hours of operation and expands support to twenty-four hours a day, seven days a week. This service is intended to support agencies engaged in public safety operations.
2024: $613.63 Per FTE Per Year
2025: $613.63 Per FTE Per Year
Budget: 1365 | GL: 7508