Frequently Asked Questions

How much are the rates?

Do rates change annually?

Rates are determined during the budgeting process based on the projected utilization and associated costs of a service. The rates are set separately for each fiscal year of a biennium and approved by the legislature.

    Why did I receive a billing statement?

    Services are funded through one of two different models: 

    1.  Assessments are automatically paid by all associated agencies.
    2.  Rates are charged only to agencies using a specific service.
    For the rate model, billing statements are generated each month based on how much an agency uses the service (utilization multiplied by the rate).

      Who do I contact with questions about my billing statement?

      The Department of Administration Administrative Services Division prepares all of EITS billing and can be contacted at

        Why did my billing statement change?

        Monthly billing statements are based on actual utilization of a service during the month. If the utilization goes up or down, the bill will go up or down.

          My agency may be interested in using EITS services. Who should I contact?

          Please contact the EITS Service Desk at and indicate your agency would like to start a conversation about being onboarded for EITS services.

            Who do I contact with questions about my current service delivery?

            Please contact EITS Administration at for service delivery and any other information.