Client Services

The Client Services Unit (formerly known as Agency IT Services, or AITS) consists of the Application Development and Support, Client Services and Infrastructure, and Continuous Quality Improvement groups. These groups provide information technology (IT) support for partner agencies in the areas of application development, state website platform management and accessibility initiatives under the Americans with Disabilities Act, database administration, development and hosting, telephone operators, and desktop support. Client Services also operates an enterprise service desk with twenty-four-hour emergency support and after-hours service for public safety agencies. This unit is comprised of six operational teams: project management, database administration and development, application administration and development, enterprise website support, field support services, and the service desk.