Clearing Cache

Procedures for Clearing Cache in 5 of the Most Popular Browsers

Regardless of which browser you are using, please be sure you are using the latest version of the browser software and you are clearing the browser cache for everything...if you do not select all items, you may not clear all the cache and may still not be able to see your changes.

• Google Chrome (Desktop Version) : follow the instructions in the attachment except after clicking on More Tools > Clear Browsing Data choose the ADVANCED TAB
  • 1. On your computer, open Chrome.
  • 2. At the top right, click More (the three vertical dots in the top right hand corner of the browser).
  • 3. Click More tools and then Clear browsing data.
  • 4. Click on the ADVANCED Tab, then Choose ALL TIME as the time range.
  • 5. Select the types of information you want to remove (Everything except Passwords, Site Settings and Hosted App data are required)
  • 6. Click Clear Data

• Microsoft Edge
  • Open the Edge menu (click the three horizontal dots in the top right corner of the window)
  • Select SETTINGS
  • Click the side-tab labeled Privacy, search and services
  • Scroll down to theClear Browsing Data section, click the CHOOSE WHAT TO CLEAR button
  • under Time Range select ALL TIME
  • Check the boxes next to 
    • Browsing history
    • Download history
    • Cookies and other site data
    • Cached images and files
    • Passwords - NOTE: We do not recommend saving passwords but if you do please be advised that checking this box will wipe out your passwords.  They will need to be re-entered.  MAKE SURE YOU KNOW YOUR USERNAMES AND PASSWORDS BEFORE CHECKING THIS BOX.
    • Autofill form data (includes forms and cards)
    • Site Permissions - NOTE: if you have site permissions, clearing this will wipe them out.
    • Media Foundation Data NOTE: If you have Media licenses please check with your agency before checking this box to ensure connections aren't lost.
  • Click the CLEAR or CLEAR NOW button
   

• Mozilla Firefox: How to clear the Firefox cache
• Opera Norwegian

If you are viewing the page in the staging environment, you may need to clear the browser cache.

• Troubleshoot Browser/Caching Issues

What is "Cache" and Why Do I Need to Clear it?

Browsers often cache (save) copies of web pages you've visitied in memory. Sometimes your browser will return the cached values for web pages you've already visited rather than actually downloading the page again. If this occurs, you will not see your changes in your browser window until you have cleared your cache.

I'm Using a Browser that isn't Listed Above. What can I do?

If a procedure for the browser you are running isn't listed above (or the procedure above doesn't work for the browser version you are using), please run a search in your browser using the search term(s) "xxx browser clear cache" and/or "xxx browser clear history" where xxx is the name of your browser to locate specific instructions for the browser/version you are running.