Page was last updated on: 01/02/20
The EITS Helpdesk performs initial troubleshooting, remote resolution of Information Technology issues.
Login to ITSM (Formerly HEAT)
You can login to HEAT and submit a Service Request using the link below. For more information, please contact the EITS Help Desk.
HELPDESK REQUEST PORTAL FORMS
A New Way to Submit Requests to EITS
EITS currently uses IT Service Management (Formerly HEAT) "ITSM", this ticketing software is web based and has a custom portal for customers to login. All of our forms are expected to move over to ITSM early to mid January of 2020. Upon submitting your requests within the Self-Service portal customers will instantly receive a ticket number to reference. We are even allowing customers to submit directly to some EITS teams!
See the website here: https://helpdesk.nv.gov/HEAT
Do you have some questions? Well we have some answers! Check them out here: ITSM FAQ
Want access now? Submit this form: ITSM (Formerly HEAT) Access Request ***Only request access if you are allowed to submit requests to EITS. If your Department/Division has you go through your IT first, then please do not submit this form.***
***A full transition from our current forms on it.nv.gov is slated for 1 year (starts January 1st 2019), this is a slow and steady process. Upon requests EITS ITSM (HEAT) Administrators will provide a basic ITSM training class. For more information, please submit a general inquiry requesting a class, if 5 or more people request, then a class will be scheduled.***
Login to ITSM: https://helpdesk.nv.gov/HEAT for submitting forms to EITS