Provide continuous 24x7 helpdesk support for DOA, DPS, statewide law enforcement, and many other State entities. The EITS Helpdesk performs initial troubleshooting, remote resolution of Information Technology issues, and provides ticket triage when necessary
To further assist our client agencies, EITS has implemented the Helpdesk Request Portal. Within this portal, you may open a variety of different types of tickets pertaining to: Email requests, distribution groups, VPN requests, telephone issues, access badges, and more
There is also a General Inquiry form if you need to submit a specialized request
Login to ITSM (Formerly HEAT)
You can login to HEAT and submit a Service Request using the link below. For more information, please contact the EITS Help Desk.
HELPDESK REQUEST PORTAL FORMS
A New Way to Submit Requests to EITS
EITS currently uses IT Service Management (Formerly HEAT) "ITSM", this ticketing software is web based and has a custom portal for customers to login. All of our forms are expected to move over to ITSM early to mid January of 2019. Upon submitting your requests within the Self-Service portal customers will instantly receive a ticket number to reference. We are even allowing customers to submit directly to some EITS teams!
See the website here: https://helpdesk.nv.gov/HEAT
Do you have some questions? Well we have some answers! Check them out here: ITSM FAQ
Want access now? Submit this form: ITSM (Formerly HEAT) Access Request ***Only request access if you are allowed to submit requests to EITS. If your Department/Division has you go through your IT first, then please do not submit this form.***
***A full transition from our current forms on
it.nv.gov is slated for 1 year (starts January 1st 2019), this is a slow
and steady process. Upon requests EITS ITSM (HEAT) Administrators will provide a
basic ITSM training class. For more information, please submit a general inquiry requesting
a class, if 5 or more people request, then a class will be scheduled.***
Online Form Issues
Except in the case of the VPN Client Agreement form, if you have not received an email for your request in 2 Hours please fill out the form and take a screenshot and send it to firstname.lastname@example.org
For your convenience, and in an effort to streamline the process of creating certain requests through the EITS Helpdesk, we have provided the following forms. When a form is submitted, the EITS Helpdesk will receive it for processing as soon as possible.