EITS Helpdesk Request Portal

A New Way to Submit Requests to EITS

EITS currently uses IT Service Management "ITSM" (Formerly HEAT), this ticketing software is web based and has a custom portal for customers to login. All of our forms are expected to move over to ITSM early to mid January of 2019. Upon submitting your requests within the Self-Service portal customers will instantly receive a ticket number to reference. We are even allowing customers to submit directly to some EITS teams!

 

See the website here: https://helped.nv.gov/HEAT  

Do you have some questions? Well we have some answers! Check them out here: ISM FAQ  


Want access now? Submit this form: HEAT Access Form ***Only request access if you are allowed to submit requests to EITS. If your Department/Division has you go through your IT first, then please do not submit this form.***

 

***A full transition from our current forms on it.nv.gov is slated for 1 year (starts January 1st 2019), this is a slow and steady process. Upon requests EITS ITSM (HEAT) Administrators will provide a basic ITSM training class. For more information, please submit a general inquiry requesting a class, if 5 or more people request, then a class will be scheduled.*** 

Online Form Issues

Except in the case of the VPN Client Agreement form, if you have not received an email for your request in 2 Hours please fill out the form and take a screenshot and send it to eitshelp@admin.nv.gov

Online Forms

For your convenience, and in an effort to streamline the process of creating certain requests through the EITS Helpdesk, we have provided the following forms. When a form is submitted, the EITS Helpdesk will receive it for processing as soon as possible.

Online Helpdesk Resources

Below is a list of all of our available Helpdesk Request Forms. If you do not see a form applicable to your request, you can also use the General Request form found below.  

 

While we make every effort to process online requests immediately, there may be a slight delay before a ticket is generated.  If you need to open a ticket regarding an urgent issue, a large outage, or a matter of public safety, please call the Enterprise IT Services Helpdesk at (775) 684-4333.

E-mail Account Requests
E-mail Distribution Groups
Other Resources

Other Types of Requests

If there is not a form above to address your request, you may submit a general inquiry form by clicking the link below. If you need to open a ticket regarding an urgent issue, a large outage, or a matter of public safety, then please call the Enterprise IT Services Helpdesk at (775) 684-4333.

 

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