Helpdesk


The Division of Information Technology Services (EITS) provides the follow Help desks to support the State of Nevada agencies and employees.

    EITS Helpdesk

    HOURS: Monday to Friday, 8:00 AM to 5:00 PM | 24 x 7 for critical Needs
    PHONE: 775-684-4333
    EMAIL: eitshelp@admin.nv.gov

    EITS HelpDesk: provides professional IT Customer Service to over 25,000+ State Employee’s, including all of the Department of Public Safety, by responding to customers’ issues, and resolving them immediately, or assigning tasks to the appropriate support agencies. 

      EITS Helpdesk Forms

      VPN & Related Forms

       Additional Forms
      VPN New Accounts Maintenance Page Computer Imaging Form
      VPN Agreement Form Computer Imaging Form Instructions
      VPN Deletion Form Mobile Device Agreement
      DUO Security Hardware Token Sign-out Sheet  

        New Way to Submit Requests to EITS (SELF-SERVICE PORTAL)
        EITS currently uses IT Service Management (Formerly HEAT) "ITSM", this ticketing software is web based and has a custom portal for customers to login. All of our forms are expected to move over to ITSM over the year. Upon submitting your requests within the Self-Service portal customers will instantly receive a ticket number to reference. We are even allowing customers to submit directly to some EITS teams!

        See the website here: https://helpdesk.nv.gov/HEAT.
        Instructions:Self Service Password Reset

        Do you have some questions? Well we have some answers! Check them out here: ITSM FAQ

          HR Helpdesk

          HOURS: Monday - Friday | 8:00AM to 5:00 PM Pacific Standard Time, 'excluding state holidays'.
          PHONE: 1-775-687-9099 -or- 1-866-686-3287 (toll-free)
          hrhelpdesk@admin.nvgov
          HR Help Desk: provides support for all HR Systems, which includes ADVANTAGE™-HR, HR Data Warehouse (HRDW), Payroll Data Warehouse (PRDW), NEATS/NVAPPS and the Online Professional Development Center (NVeLearn).

            Stateweb (Web Support)

            HOURS: Monday - Friday | 8:00 AM to 5:00 PM Pacific Standard Time, 'excluding state holidays'.
            PHONE: 775-684-7323 |
            stateweb@admin.nv.gov
            Stateweb Support Helpdesk: provides support for all Web Sites within the State of Nevada Content Management System (CMS), and other website questions within the State of Nevada. Stateweb also assists State of Nevada users regarding ADA compliance issues.

              Stateweb Home - Ektron webinars, tutorials, procedures and user resoures

                State of Nevada ADA Efforts: See our website - http://ada.nv.gov