Helpdesk


The Division of Information Technology Systems (EITS) provides the follow Help desks to support the State of Nevada agencies and employees.

    EITS Helpdesk

    HOURS: Monday to Friday, 8:00 AM to 5:00 PM | 24 x 7 for critical Needs
    PHONE: 775-684-4333
    EMAIL: eitshelp@admin.nv.gov

    EITS HelpDesk: provides professional IT Customer Service to over 25,000+ State Employee’s, including all of the Department of Public Safety, by responding to customers’ issues, and resolving them immediately, or assigning tasks to the appropriate support agencies.

    EITS Helpdesk Forms

    VPN New Accounts/Maintenance

     Additional Forms
    VPN New Accounts Maintenance Page Computer Imaging Form
    VPN Agreement Form Computer Imaging Form Instructions
    VPN Deletion Form Mobile Device Agreement

      New Way to Submit Requests to EITS (SELF-SERVICE PORTAL)
      EITS currently uses IT Service Management (Formerly HEAT) "ITSM", this ticketing software is web based and has a custom portal for customers to login. All of our forms are expected to move over to ITSM over the year. Upon submitting your requests within the Self-Service portal customers will instantly receive a ticket number to reference. We are even allowing customers to submit directly to some EITS teams!

      See the website here: https://helpdesk.nv.gov/HEAT.
      Instructions:Self Service Password Reset

      Do you have some questions? Well we have some answers! Check them out here: ITSM FAQ

      F

        HR Helpdesk

        HOURS: Monday - Friday | 8:00AM to 5:00 PM Pacific Standard Time, 'excluding state holidays'.
        PHONE: 1-775-687-9099 -or- 1-866-686-3287 (toll-free)
        hrhelpdesk@admin.nvgov
        HR Help Desk: provides support for all HR Systems, which includes ADVANTAGE™-HR, HR Data Warehouse (HRDW), Payroll Data Warehouse (PRDW), NEATS/NVAPPS and the Online Professional Development Center (NVeLearn).

          Stateweb (Web Support)

          HOURS: Monday - Friday | 8:00 AM to 5:00 PM Pacific Standard Time, 'excluding state holidays'.
          PHONE: 775-684-7323 |
          stateweb@admin.nv.gov
          Stateweb Support Helpdesk: provides support for all Web Sites within the State of Nevada Content Management System (CMS), and other website questions within the State of Nevada. Stateweb also assists State of Nevada users regarding ADA compliance issues.
          State of Nevada ADA Efforts: See our website - http://ada.nv.gov