Helpdesk and Mainframe Operations
Contact EITS Helpdesk
Provide continuous 24x7 helpdesk support for DOA, DPS, statewide law enforcement, and many other State entities. The EITS Helpdesk performs initial troubleshooting, remote resolution of Information Technology issues, and provides ticket triage when necessary.
To further assist our client agencies, EITS has implemented the Helpdesk Request Portal. Within this portal, you may open a variety of different types of tickets pertaining to: Email requests, distribution groups, VPN requests, telephone issues, access badges, and more.
There is also a General Inquiry form if you need to submit a specialized request.
Provide 24x7x365 for
the EITS-hosted state mainframe, including monitoring, problem resolution, and
production changes. Provide print services for reports and other items
generated by systems hosted on the mainframe.