247

Helpdesk


Contact EITS Helpdesk

(775) 684-4333

Helpdesk

Provide continuous 24x7 helpdesk support for DOA, DPS, statewide law enforcement, and many other State entities.  The EITS Helpdesk performs initial troubleshooting, remote resolution of Information Technology issues, and provides ticket triage when necessary.

To further assist our client agencies, EITS has implemented the Helpdesk Request Portal.  Within this portal, you may open a variety of different types of tickets pertaining to:  Email requests, distribution groups, VPN requests, telephone issues, access badges, and more.  

There is also a General Inquiry form if you need to submit a specialized request.


button

    Coming Soon...

    In the near future, you will be able to log your own service requests into our Heat system through the link below. For more information, please contact the Help Desk to see how you can help us test this new feature.