Telecommunication Services

State Phone Line service is a per line/per month charge for lines used for telephone, fax or modem for users on the State PBX telephone system only. It is billed monthly as incurred.

Long distance toll service is an aggregated per minute charge. This service refers to inter-state, intra-state, and international long distance phone calls made through a commercial service provider. It is billed monthly as incurred.

800 type telephone service is an aggregated per minute charge for all inbound toll free calling to a designated 800 type telephone number. It is billed monthly as incurred.

Discontinued in FY16: Phone credit card service is an aggregated per minute charge for all calling made using a telephone company calling card issued to individual agency employees by the State of Nevada. It is billed monthly as incurred.

Admin Fee Discontinued in FY16: This is a service charge for work coordination, supervision, inspection, and contractor administration for work performed by a commercial telecommunications vendor. The work order service charge is a percentage-based charge added to the vendor invoice. It is billed when the work is complete.

Voice mail service is a per voice mail-box/per month charge for each voice mailbox for users on the State PBX telephone system only. It is billed monthly as incurred.

PBX Network Access is a service provided by EITS to State agencies that have their own Avaya telephone PBX. This service allows such agencies to have a voice network connection to the State Telephone System allowing the using agencies to greatly reduce their intrastate toll charges. PBX Network Access is a per connection/per month charge and is billed monthly as incurred.

There is no charge to state agencies to use the State Conferencing System.
Service is established through State Telecom by contacting the Help Desk and opening a HEAT Ticket. If the customer chooses to use AT&T voice conference systems, the customer will be billed directly from AT&T.