Summary of all EITS Services and Rates

IT Labor Rates (Hourly Billing) Services and Rates FY2020 - FY2021

Programmer/Developer Services: provides a variety of software development services including maintenance and enhancement of existing software applications; development of new software information systems, software testing and product support; and technical documentation of software. Current technology platforms being utilized include JAVA, .NET, and COBOL. Services are a per hour charge and are billed monthly as incurred. 
Contact: Tim Simonetti, IT Program Manager
Programmer/Developer (1365) Rates: 
2020: Per Hour: $115.98 | Per Overtime Hour: $160.75 
2021: Per Hour: $121.85 | Per Overtime Hour: $166.62 
Budget: 1365 | Exp GL: 7510 | Rev GL: 3816 |
Org Code: 65DB

Database Services (DB) Services: provides 24x7x365 Database Administrator (DBA) services for Oracle and Microsoft SQL Server databases at an hourly billable rate. Services include database administration, installation & configuration, monitoring, database patching, server patching, database upgrading, performance tuning, troubleshooting, database scripting, Windows and UNIX operating system scripting, database backup/restore/recovery, database roadmap planning, database support for computer applications and design, specialized data file management, and database consulting and support for any State Agency, Board or Commission. Services are a per hour charge and are billed monthly as incurred.
Contact: Gary Dunn, DB Manager
Database Administrator (1365) Rates: 
2020: Per Hour: $103.49 | Per Overtime Hour: $151.24 
2021: Per Hour: $108.78 | Per Overtime Hour: $156.53 
Budget: 1365 | Exp GL: 7511 | Rev GL: 3816 |
Org Code 65DB

Database Hosting (DB) Services and Rates FY2020 - FY2021

SQL Server State Cloud Database Hosting Services: allows any State Agency, Board, or Commission to run their SQL Server databases in a 24x7 High Availability private on-premise Nevada State Database Cloud (DBaaS – Data Base as a Service). The monthly hosting fee is based on database size and is calculated at a flat rate per gigabyte of storage used per month. The one monthly fee covers: 1) software licensing costs, 2) server compute costs, 3) network IO costs, 4) server disk storage costs, 5) daily database backup costs, 6) backup disk storage costs, 7) private cloud maintenance costs. DBaaS is available for production, test, development, training, disaster recovery, proof-of-concept, and all other database types.
Contact: Gary Dunn, DB Manager
SQL Server State Cloud Database Rates:
2020: Per Gigabyte Per Month: $13.04
2021: Per Gigabyte Per Month: $13.04
Budget: 1365 | Exp Gl: 7546 | Rev GL: 3816 | Org Code: 65DH

IT Support Services and Rates FY2020 - FY2021

PC/LAN Support: is billed as a cost allocation and will provide LAN support for all customers receiving this service. NOTE: The service was previously provided as “Desktop” support to existing customers. The group's approach is to take a proactive role and work with using agencies staff to make sure equipment purchased is supportable and ensure, through proper maintenance, that it continues to function reliably throughout its expected life span. An important part of this approach is to work with departments to plan for a realistic replacement cycle to eliminate unreliable and obsolete equipment before it becomes a liability. Allocation charge per FTE.
Contact: Doug Campbell, IT Manager
PC/LAN (1365) Rates: 
2020: Per FTE Per Year: $682.14 
2021: Per FTE Per Year: $682.14 
Budget: 1365 | Exp GL: 7506| Rev GL: 4231 |
Org Code: 65PC

Agency IT Support: is a new service that will be billed as a cost allocation. This service supports agency “commercial off the shelf software” (COTS) that were previously provided by EITS as non-billable. NOTE: Database administrators are also assigned to this cost pool to support applications associated with database software upgrades and security patches. Allocation charge is billed per FTE.
Contact:TSimonetti, IT Program Manager
Agency IT Support (1365) Rates: 
2020: Per FTE Per Year: $623.87
2021: Per FTE Per Year: $623.87
Budget: 1365 | Exp GL: 7507 | Rev GL: 4231  |
Org Code: 65A1

Expanded Help Desk Support: this service that will be billed as a cost allocation. Department of Public Services (DPS) requires 7/24/365 support of some applications (e.g. JLINK) and has increased support needs from the EITS Help Desk during regular business hours.NOTE: If other agencies require additional support outside of regular business hours they will be added as a customer of this service. Allocation charge is per FTE.

Contact: Doug Campbell, IT Manager
Expanded Help Desk Support (1365) Rates: 
2020: Per FTE Per Year: $671.52 
2021: Per FTE Per Year: $671.45 
Budget: 1365 | Exp GL: 7508| Rev GL: 4231 |
Org Code: 65EH

Computing Services FY2020 - FY2021

Mainframe services: will be consolidated (Batch, TSO, CICS, DB2, Tape I/O, Tape Storage and Disk I/O) into one service. Print Management will remain a separately billed service. NOTE: Total Central Processing Unit (CPU) minutes are accumulated including Batch, TSO, CICS and DB2, with the monthly charge is calculated per accumulated CPU minute.
B/A 1385 - Mainframe Services: includes all mainframe services except Print Management. Mainframe services for Batch, TSO (Time Sharing Option), CICS (Customer Information Control System), DB2 (DBMS Data Base Management System), Tape I/O (Input-Output), Tape Storage, and Disk I/O (Input-Output) are all included within this Service. Mainframe Service is a CPU (Central Processing Unit) per minute charge for the accumulated minutes of Batch, TSO, CICS, and DB2. Mainframe Service is billed monthly as incurred.
Contact: Sean Montierth, Computing Facilities Manager
Mainframe Service (1385) Rates: 
2020: Per CPU Minute: $23.87 
2021: Per CPU Minute: $23.64 
Budget: 1385 | Exp GL: 7515 | Rev GL: 3870 |
Org Code: 85MS
Print Management services: provides hard-copy printout of information. Print Management is a per 1000 line charge, billed monthly as incurred.
Contact: Sean Montierth, Computing Facilities Manager
Print Management (1385) Rates: 
2020: Per 1000 lines: $1.13 
2021: Per 1000 lines: $1.13 
Budget: 1385 | Exp GL: 7529 | Rev GL: 3890 |
Org Code: 85PM
UNIX Support: remains unchanged, but the customer’s utilization unit has been modified. Previously, customers were billed on .1 processors used. Beginning FY18, the new UNIX unit would be .1 of a processor and 4GBs. The customer’s utilization will be based on the total number of UNIX units used. UNIX servers used to provide UNIX Support to the IFS customers are the property of EITS. UNIX Support service is a per processor charge.
Contact: Sean Montierth, Computing Facilities Manager
UNIX Support (1385) Rates: 
2020: Per Partition Per Year: $1,265.66
2021: Per Partition Per Year: $1,265.66
Budget: 1385 | Exp GL: 7540| Rev Gl: |
Org Code:

Open System Services and Rates FY 2020 - FY2021

Non-Server Hosting Basic (1385) Service: EITS provides environmental support for agency-owned non-server equipment (e.g. tape storage devices, network devices, SAN (storage area network), NAS (network attached storage), external storage arrays, etc). All equipment must be covered with vendor hardware maintenance. Non-Server Support is a per device/per month charge and is billed monthly as incurred. This service includes air conditioning, fire protection, electrical and backup emergency electrical service, raised flooring and racking to accommodate cabling, and security. All system and data management of non-server hosted systems will be the responsibility of the agency that owns the equipment.

Server Hosting: EITS provides environmental support for agency-owned servers. All equipment must be covered with vendor hardware maintenance. Specific monitoring, backup and disaster recovery plans will be defined in a Service Level Agreement between EITS and the customer agency. Server Hosting is billed based on level of support, monthly as incurred.
Contact: Sean Montierth, Computer Facilities Manager
Non-Server Hosting Basic (1385) Rates: 
2020: Per Device Per Month: $33.66 
2021: Per Device Per Month: $33.66
Budget: 1385 | Exp GL: 7535 | Rev GL: 3891 |
Org Code: 85BN
Server Hosting Basic (1385) Service: includes air conditioning, cooling equipment for the CPUs, fire protection, electrical and backup emergency electrical service, raised flooring and racking to accommodate cabling, and security. All system and data management of basic hosted systems are the responsibility of the agency that owns the equipment. Charged per server per month.
Contact: Sean Montierth, Computer Facilities Manager
Server Hosting Basic (1385) Rates: 
2020: Per Server Per Month: $106.52 
2021: Per Server Per Month: $106.52 
Budget: 1385 | Exp GL: 7536  | Rev GL: 3874 |
Org Code: 85BH
Server Hosting - Advanced (1385) service - will combine Managed and Full Hosting services. It would also remove Data Backup and Recovery, and offer those services under the “Storage Backup” cost pool. The charge is per device per month. (formerly Physical Server Hosting) 
Contact:Sean Montierth, Computer Facilities Manager
Server Hosting - Advanced (1385) Rates: 
2020: Per Server Per Month: $309.91 
2021: Per Server Per Month: $309.91 
Budget: 1385 | Exp GL: 7537 | Rev GL: 3875  |
Org Code: 85PH

Virtual Server Hosting (1385) Services: The virtual server unit will be modified to be defined as: 1vCPU and 4GBs of memory. The intent of this modification is for EITS virtual server hosting to be more consistent with commercial virtual server units, and to allow EITS to bill for the additional expense when adding memory or vCPU to meet customer needs. Each virtual server will include all hardware and operating system costs and the following services; Fault Tolerance and DR: data backup and recovery, high availability and disaster recovery. Monitoring: EITS will utilize basic enterprise monitoring to verify systems and/or services are up and running and will establish a notification protocol to alert agency staff of possible down systems. A “basic virtual server unit” includes the following: 1 vCPU, 4GBs of memory, and 100GBs of enterprise storage. Each additional CPU and/or 4GB of storage will be calculated as an additional unit. Additional storage will be billed at the Disk Storage rate. Agencies are billed monthly based on the number of virtual servers used. The charge is per virtual service unit used per month.
Contact: Sean Montierth, Computer Facilities Manager

Virtual Service Hosting (1385) Rates: 
2020: Per slice per month: $40.24 
2021: Per slice per month: $40.24 
Budget: 1385 | Exp GL: 7548| Rev GL: 3876 |
Org Code: 85VS
Disk Storage (1385) (for Virtual or Advanced Servers) Services: The usage unit will be converted to GBs per month. NOTE: Customers were previously billed for MBs per day. Virtual Server and Server Hosted customers that require additional storage may reserve the storage from EITS. User agencies are billed for all reserved space, including space actually consumed by data files, allocated volumes and space allocated to volume groups that are dedicated to a specific agency. Storage is a per GB/Month charge and is billed monthly as incurred. [Service available for both Mainframe and Server Hosting] The charge is per GB per month, billed as incurred.
Contact: Sean Montierth, Computing Facilities Manager
Disk Storage (1385) Rates: 
2020:
Per Gigabyte per Month: $0.132
2021: Per Gigabyte per Month: $0.132
(Service is available for Mainframe and Server Hosting)
Budget: 1385 | Exp GL: 7531 | Rev GL: 3877 |
Org Code: 85DS

Web Service Support:  this service is utilized by agencies that house a web site or web application on an EITS web server. Agencies are billed monthly based on usage pricing tier of projected bytes transferred or received.
NOTE: websites developed with State Hosted Content management System ("CMS") will be included in the EITS Infrastructure Assessment (BA 1365). 
Contact:Sean Montierth, Computing Facilities Manager
Web Service Support (1365) Rates:
2020: Per Month Tier: (see Web Tier Rates)
2021: Per Month Tier: (see Web Tier Rates)
Budget: 1385 | Exp GL: 7532 | Rev GL: 3879 |
Org Code: 85WB 
Business Productivity Suite (BPS): adds cloud-based functionality to existing desktop and business collaboration services. BPS includes full versions of Office applications for Excel, Outlook, PowerPoint, Publisher, Word, OneDrive, Skype for Business and Teams, and provides the ability to synchronize content across desktops, laptops and as well as various mobile devices. BPS enables the user to work from anywhere, accessing content remotely and from any device. BPS provides larger mailbox sizes solving issues with storage and allowing staff to work the way they would like within their mailbox. BPS is always current by providing the latest version of tools and services through vendor updates, and requires less management by consolidating multiple products into one license. BPS also brings easier communication across agencies allowing departments and divisions the ability to share documents and communicate conveniently. BPS allows each user to install Office mobile applications on five PCs or Macs, 5 tablets and 5 phones. Per License /Per Month
Contact: Sean Montierth, Computer Facilities Manager
Business Productivity Suite Rates: (replaces/expands upon email services)
2020: Per License Per Month: $41.76
2021: Per License Per Month: $41.56
Budget: 7541 | Exp GL: 7547 | Rev GL: 3889 |
Org Code: 85BP

SilverNet and WAN Services and Rates

SilverNet and VPN Secure Link Services:
SilverNet is the states wide area network (WAN) used by agencies for connection between agency PCs and LANS, host computers and state application programs, and outside access to the internet. Encrypting data between two points creating a “tunnel” between them creates a Virtual Private Network (VPN). VPN access allows users to interact with the SilverNet through the public Internet. Unlike dial-up, VPN creates a point-to-point connection between your PC (via a modem) and an access server (modem server) inside the EITS private network through your Internet Service Provider. VPN services will continue to be available but will not be billed separately. VPN costs are relatively minor and will be incorporated into the SilverNet rate with VPN service available on individual need and approval. Billed monthly based on usage pricing tier.
Contact: Jon Mathews, WAN Manager
SilverNet and VPN Secure Link Rates: 
2020: (See SilverNet Tier Rates
2021: (See SilverNet Tier Rates)  
Budget: 1386 | Exp GL: 7542 | Rev GL: 3850 |
Org Code: 86SN

Telecommunication Services and Rates FY2020 - FY2021

State Phone Line and VoiceMail (1387) Services: All state phone lines will have voicemail box available. State phone line service and voice mail service are being combined. State Phone Line service is a per line/per month charge for lines used for telephone and voice mail, fax, or modem for users on the State PBX telephone system only. It is billed monthly as incurred. The charge for combined services is per line per month as incurred.
Contact: Frederick Springer, Telecommunications Manager
State Phone Line and Voice Mail (1387) Rates: 
2020: Per Line Per Month: $11.649
2021: Per Line Per Month: $11.648 
Budget: 1387 | Exp GL: 7289 | Rev GL: 3822    |
Org Code: 87PL
Long Distance Toll (1387) Service: is an aggregated per minute charge. This service refers to inter-state, intra-state, and international long distance phone calls made through a commercial service provider. It is billed per minute on a monthly basis as incurred.
Contact: Frederick Springer, Telecommunications Manager
Long Distance (1387) Rates: 
2020: Per Minute: $0.102 
2021: Per Minute: $0.102 
Budget: 1387 | Exp GL: 7296 | Rev GL: 3822  |
Org Code:  87LD

800 Toll Free telephone service: is an aggregated per minute charge for all inbound toll free calling to a designated 800 type telephone number. It is billed per minute on monthly basis as incurred.
Contact: Frederick Springer, Telecommunications Manager
800 Toll Free (1387) Service:  Access (1387) Rates: 
2020: Per Minute: $0.15 
2021: Per Minute: $0.15 
Budget: 1387 | Exp GL: 7297| Rev GL: 3822|
Org Code: 87TF
PBX Network Access: is a service provided by EITS to State agencies that have their own Avaya telephone PBX. This service allows such agencies to have a voice network connection to the State Telephone System allowing the using agencies to greatly reduce their intrastate toll charges. PBX Network Access is a per connection charge.
Contact: Frederick Springer, Telecommunications Manager
PBX Network Access (1387) Rates: 
2020: Per Connection Per Month: $1,562.79
2021: Per Connection Per Month: $1,562.79
Budget: 1387 | Exp GL: 7509| Rev GL: 3822 |
Org Code: 87XA
Collect Call/Conference Call (1387): Pass through cost by Telecom as incurred.
Contact: Frederick Springer, Telecommunications Manager  
Collect Call/Conference Calls (1387) Rates:
2020: N/A
2031: N/A
Budget: 1387 | Exp GL: 7294 | Rev GL: 3822 |
Org Code: 87CC 

Network Transport Services and Rates

Site Space Rent  (1388) Services: is used to house and support agency owned communications equipment at remote sites. Site rack space is defined as the occupied space within an enclosed, environmentally controlled facility with a physical dimension of 2 feet in width, 2 feet in depth and 7 feet in height, including one antenna mounted on a vertical support structure, and power usage.
Contact: Patrick Sheehan, Network Transport Manager
Site Space Rent  (1388) Rates: 
2020: Per Rack Per Year: $1,883.44 
2021: Per Rack Per Year: $1,883.44 
Budget: 1388 | Exp GL: 7550 | Rev GL: 3827 |
Org Code: 88SR
Microwave DS0 Circuit (1388) Service: provides a dedicated 64 kbps circuit or channel designated specifically for the user agency and is used primarily for telephone and radio voice circuits, radio control and remote site services. A standard or basic channel may be used to transmit voice (analog) or data communications (digital). All channels use at least 2 channel ends; however, under special circumstances, some channels may use more and requires additional equipment. DS0 Circuit rent is charged per channel end.
Contact: Patrick Sheehan, Network Transport Manager
Microwave DS0 Circuit (1388) Rates: 
2020: Per Channel End Per Year: $1,754.92 
2021: Per Channel End Per Year: $1,754.92 
(formerly Channel Rent)
Budget: 1388 | Exp GL: 7551 | Rev GL: 3806 |
Org Code: 88CR
Microwave DS1 Circuit (1388) Service:  provides a dedicated circuit capable of delivering 1.544 Mbs designed specifically for the using agency and is primarily for high volume voice and data services. DS1 Circuit rent is per circuit/per month.
Contact: Patrick Sheehan, Network Transport Manager
Microwave DS1 (1388) Rates: 
2020: Per Circuit Per Month: $2,889.40 
2021: Per Circuit Per Month: $2,889.40 
Budget: 1388 | Exp GL: 7552| Rev GL: 3806 |
Org Code: 88DS
Microwave Ethernet Transport (1388) Service: is being developed and offered at customers’ requests. Bandwidth will be available in Mbps. Microwave Ethernet Transport (“MET”) provides for Ethernet connectivity to specified locations and can be utilized to replace DS1 and DS0 TDM point-to-point circuits and can be last mile connection. MET is a flat rate per circuit charge, with varied bandwidths, and billed monthly.
Contact: Patrick Sheehan, Network Transport Manager
Microwave Ethernet Transport (1388) Rates: 
2020: Per MBPS Pipe Size Per Month: $432.17 
2021: Per MBPS Pipe Size Per Month: $432.17 
Budget: 1388 | Exp GL: 7559 | Rev GL: 3806 |
Org Code: 88DS

Nevada Card Access System Services and Rates

Nevada Card Access (1389) System: The enterprise Nevada Card Access System (NCAS) is utilized by State agencies that have installed a “keyless” card access control system. EITS provides the central server, software, and administrative support that allow agencies to program access control for their spaces. Charge is a per reader/per month charge and is billed monthly.
Contact: Robert Dehnhardt, Chief Information Security Officer

Nevada Card Access System Rates: 
2020: Per Card Reader Per Month: $15.72
2021: Per Card Reader Per Month: $15.67
Budget: 1389| Exp GL: 7557 | Rev GL: 3858 |
Org Code: 89CA