A New Way to Submit Requests to EITS
EITS currently uses IT Service Management (Formerly HEAT) "ITSM", this ticketing software is web based and has a custom portal for customers to login. All of our forms are expected to move over to ITSM early to mid January of 2019. Upon submitting your requests within the Self-Service portal customers will instantly receive a ticket number to reference. We are even allowing customers to submit directly to some EITS teams!
See the website here: https://helpdesk.nv.gov/HEAT
Do you have some questions? Well we have some answers! Check them out here: ITSM FAQ
Want access now? Submit this form: ITSM (Formerly HEAT) Access Request ***Only request access if you are allowed to submit requests to EITS. If your Department/Division has you go through your IT first, then please do not submit this form.***
***A full transition from our current forms on
it.nv.gov is slated for 1 year (starts January 1st 2019), this is a slow
and steady process. Upon requests EITS ITSM (HEAT) Administrators will provide a
basic ITSM training class. For more information, please submit a general inquiry requesting
a class, if 5 or more people request, then a class will be scheduled.***
Online Form Issues
Except in the case of the VPN Client Agreement form, if you have not received an email for your request in 2 Hours please fill out the form and take a screenshot and send it to email@example.com
For your convenience, and in an effort to streamline the process of creating certain requests through the EITS Helpdesk, we have provided the following forms. When a form is submitted, the EITS Helpdesk will receive it for processing as soon as possible.
Online Helpdesk Resources
Below is a list of all of our available Helpdesk
Request Forms. If you do not see a form applicable to your request, you can also use the General Request form found below.
While we make every effort to process online requests immediately, there may be a slight delay before a ticket is generated. If you need to open a ticket regarding an urgent issue, a
large outage, or a matter of public safety, please call the
Enterprise IT Services Helpdesk at (775) 684-4333.
E-mail Distribution Groups
The Other Resources Section has not been fully imported into ITSM. Expected import timeframe is June 2019; discontinued support is 12/31/19